STORE POLICY

CUSTOMER CARE

At Contour Haus Skin and Body, we take great pride in ensuring that every experience you have with is a positive one. Our commitment is to do our utmost to keep you satisfied with our products, the standard of our services, and exceptional customer care. Thank you for trusting us to meet your skin and body needs!

PRIVACY & SAFETY

Purpose of This Policy

This Privacy Policy explains how Contour Haus Skin and Body collects, uses, stores, and protects your personal information when you visit our studio, book an appointment, or engage with us online.

We respect your privacy and are committed to safeguarding your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information from you:

Your name, phone number, email address, and address

Health and medical information relevant to your HIFU treatment (e.g. skin type, medical conditions, allergies)

Payment and booking information

Before and after photos (only with your consent)

Any communication or feedback you share with us

How We Use Your Information

We collect and use your information to:

Manage bookings and provide HIFU and beauty services

Contact you about your appointment, aftercare, or follow-up services

Process payments and send invoices

Send promotional updates, offers or reminders (only if you’ve opted in)

Maintain records for compliance and insurance purposes

Improve our services and client experience

Storing and Protecting Your Information

We take all reasonable steps to protect your personal data from misuse, loss, unauthorised access, modification or disclosure.

Your data is stored securely in password-protected systems or encrypted cloud storage.

Only authorised staff have access to your personal details.

Sharing of Information

We will never sell or trade your personal information.

We may share your data only when necessary to:

Process payments securely (e.g. via Stripe, Square, PayPal.)

Comply with legal obligations or insurance requirements

Protect your safety or that of others if required by law

All third-party providers are required to protect your data in line with privacy regulations.

Photos and Testimonials

Any photos or testimonials shared for marketing or educational purposes will only be used with your written consent.

You can withdraw that consent at any time by contacting us directly.

Accessing or Correcting Your Information

You can request to access or correct the personal information we hold about you at any time.

To do so, please contact us at contourhausskinandbody@gmail.com. We aim to respond within 10 business days.

Marketing Communications

If you subscribe to our updates, you may receive promotional messages about our treatments or specials.

You can unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.

Terms and Conditions

Booking Deposit Terms & Conditions

Deposit Amount & Purpose

• A deposit of 30% of the total service fee is required to secure your appointment at Contour Haus Skin and Body, located at 375 Hay Street, Perth WA.

• The deposit confirms the date/time and reserves your treatment slot.

• The remaining balance is payable on the day of your treatment (unless stated otherwise).

Acknowledgement of Terms

By paying the deposit you acknowledge and accept these Terms & Conditions and our Service Agreement. You understand that the deposit is required before the service is performed.

Cancellation & Rescheduling

• If you cancel your appointment more than 48 hours prior to your scheduled time, your deposit will be fully refunded or applied as credit towards a rescheduled booking (your choice).

• If you cancel within 48 hours of your appointment, or fail to attend (“no-show”), the deposit is non-refundable.

• If you reschedule with at least 48 hours notice, your deposit may be applied to the new appointment date (subject to availability).

Changes by Us

If Contour Haus Skin and Body needs to reschedule your appointment (due to unexpected illness, equipment failure, etc), we will notify you as soon as possible. You will be offered the choice of a new appointment date or a full refund of your deposit.

Refunds

• Refunds or adjustments of the deposit will be processed within 2 days after the rescheduling or cancellation is finalised.

• Except where required by law (e.g., the service cannot be provided or is not fit for purpose), the deposit will not be refunded if you cancel late or no-show.

• These Terms do not exclude your rights under the Australian Consumer Law (for example, if the service is not provided with due care and skill or not fit for purpose). See our full Service Agreement for consumer rights.

Service Guarantee

We guarantee to provide our HIFU treatments with due care and skill, consistent with our advertising and the Service Agreement. If we cannot deliver the service agreed (for example due to technical fault or unavailability), you will be offered a refund or alternative appointment.

Governing Law

These Terms & Conditions are governed by the laws of Western Australia. Any disputes will be dealt with under the Australian Consumer Law and the laws of WA.

PAYMENT METHOD

- Credit / Debit Cards
- PAYPAL

- Offline Payments